Creating Cultures of Care
Where values and trust become key ingredients; and where high performance and breakthrough results become natural outcomes
When organizations set out to achieve lofty goals, whether they are record breaking profits, client satisfaction indexes or the achievement of record-breaking organ transplants, what are essential elements that must exist within their culture in order to achieve success? This episode examines how effective Executive Leadership has the potential to create the deep sense of purpose and commitment to an organization's values and mission, and how this can ultimately lead that organization to breakthrough outcomes.
Our Conversationalists:
Show quotes and highlights
The difference between an organization doing well, or not, typically has to do with their culture.
A company's culture determines the behavior of the organization and how effectively it provides its service.
People can be insecure as it relates to what their strengths might be and sometimes they might need someone to identity those strengths for them
A leader knows that his or her job is to make the tough decision. And by definition, you're going to be wrong a lot of the time, and it's going to be your fault. And you're going to have to take that on your back and move forward. And nobody will see you as a leader until you're able to do that.
“The way you build a movement is through empowering small groups to success and to connect wit each other.”
“I have a friend, David Burkus is the absolute best teams guy out there. And one of the things he says is, the talent doesn't build the team, the team builds the talent.“
If you want to change behavior, you have to start with the majority, you can always expand a majority out, but the second you're in the minority, you're gonna feel immediate pushback
There are important differences between management and strategy
“Trust has to be a foundational element in any movement you're trying to create”
“And so I went through a period of time in my career where it was difficult for me to ascertain what exactly I was trying to accomplish, what was my passion, what was I good at. And then I realized something that was even more profound, that goals that I wanted to accomplish, and that I had set up for myself are only possible and could only be as fulfilling as possible, if I enjoyed the company of others while I was doing it”
If people don't believe that you value what they do, no factors or figure or evidence you put in front of them is going to make a difference.
If you can find others who believe as you do, and are just as enthusiastic as you are. And you can help them to succeed and get out of the business of selling an idea and into the business of selling a success
Although I didn't realize it at the time, when people were trying to help me, enable me, I took a path of humility and decided that I was going to be of service rather than just trying to fulfill my own goals and aspirations. It really created a this genuine love for trying to help other people actualize themselves
“Far too often we confuse leadership with authority”
When it comes to the really big decisions that are going to have an impact and a lot of risk, you're going to have no shortage of people that who are willing to trust the process and speak up and help question even your own logic and rationale for making that decision, and you end up with the absolute best decision on behalf of the group and the organization.
“Once you are able to recognize, through self reflection, that you don't have all the answers and the actual success of the organization is more about how you empower others to believe in shared values. that you're all trying to get behind. I think the more quickly, you can transition to being more inclusive through that uncomfortable process.”
Profound Conversations Executive Producers are the Muslim Life Planning Institute, a national community building organization whose mission is to establish pathways to lifelong learning and healthy communities at the local, national and global level. MLPN.life
The Profound Conversations podcast is produced by Erika Christie www.ErikaChristie.com
